The safety of your children is important to us. We applaud you for being a cautious parent and you’ll be happy to learn that we are too. Rainbow Play Systems always uses the highest quality building materials so we can provide the best swing sets in the industry with the best warranty coverage in the swing set business. Rainbow swing sets are constructed with commercial grade materials even though they are intended for residential use. However, we do offer the Rainbow Play Village swing set line that is perfect for heavy commercial applications such as public parks and schools.
Because we choose the highest quality materials, we’re able to offer outstanding warranties on our swing sets. Each Rainbow swing set is unique based on the features and components your family chooses to design your perfect swing set. There are literally hundreds of components and pieces that go into making each Rainbow swing set, each with its own lifetime, 5-year or 1-year warranty. The overall warranty document shared on this page covers the Rainbow Original Castle swing sets and Rainbow Original Clubhouse swing sets. Please refer to component photos to determine the precise warranty coverage for your unique swing set. And remember, many of our Rainbow Play Systems showrooms offer annual safety and maintenance services to keep your swing set safe and ready for play in your backyard.
A note about the wood: The wooden components in your Rainbow Play Systems swing set will have natural imperfections such as surface cracks, knots and knot holes. These are natural characteristics of wood. Natural imperfections such as these that do not affect structural integrity are not covered under this warranty.
Lifetime Warranty
Rainbow guarantees the structural integrity of all Cunninghamia Cedar lumber components against structural failure for the lifetime of the unit. Seasonal checking and knots are natural characteristics of all lumber components and are not covered under our warranty.
Rainbow guarantees all Wave Slides, Scoop Slides, Super Scoop Slides, Spiral Slides, Crawl Tunnels, Crow’s Nest and Panel Mounts for the lifetime of the unit. Cosmetic cracking and color fading of our plastic components are not covered under our warranty.
Rainbow guarantees all Commercial Swing Hangers, The Rainbow Plaque, 360° Tire Swivel, Super Duty Tire Swivel, All Structural Hardware and Plastisol Coated Rungs for the lifetime of the unit. Surface rust on structural hardware and metal components is not covered under our warranty.
Five Year Warranty
Rainbow guarantees all Tarps, Ship’s Wheel, Binoculars, Telescope, Periscope, Megaphone, Talk Tube, Bubble Window, Chalkboard, Tic-Tac-Toe Panel, Driving Panel, Glider, Flag Dowels, Buoy Balls, Rope Disc, Ship Anchor, Ship Shelf, and Ship Lock to be covered by our five year warranty. Rainbow guarantees all Chains, Chain Ladders, Sky Curve Swing, Web Swing, Tire Swings, Swing Seats, Commercial Full Bucket Swing, Half Bucket Swing, Flat Swing, Swinging Tent, Rock Wall Rocks, Punching Bag, Trapeze Triangles, Ninja Training Kit, and Solar Lights to be cover by our give year warranty. Rainbow guarantees all Powder Coated Steel Components; Corkscrew Climbers, Fireman Poles, Chin Up Bars, Grab-N-Go Bars, Swing Beam Plates, 90° Brackets, 45° Brackets, T-Brackets, Safety Handles, Ladder Handles, Ladder Rungs, Monkey Bar Rungs and Ship Bell to be covered by our Five Year Warranty.
Two Year Warranty
Rainbow Ropes and Rainbow Flags are covered under our two year warranty.
Surface rust on structural hardware and metal components is not covered under our warranty. Cosmetic cracks and color fading of our plastic components are not covered under our warranty.
The play set must be properly stained/maintained. If the wood has grayed the warranty claim will be denied. Please click here on maintenance tips.
THE BEST WARRANTY COVERAGE IN THE SWING SET BUSINESS
Because we choose the highest quality materials, we’re able to offer outstanding warranties on our swing sets. Each Rainbow Play System swing set is unique based on the features and components your family chooses to design your perfect swing set. There are literally hundreds of components and pieces that go into making each Rainbow swing set, each with it’s own lifetime or 5-year warranty. The overall warranty document shared on this page covers the Original Castle swing sets and Rainbow Original Clubhouse swing sets.
Here is a basic step-by-step guide explaining how to register and/or file a warranty.
Step 1: Register Your Play System
You will need to register your swing set if you haven’t registered since June 2014.
Step 2: File a Warranty Claim – You cannot file a claim without first registering here.
Please click here to File a Warranty Claim.